CONSULTING

AN OVERVIEW OF WHAT WE DO

Overview

At Invicta, we live and breathe digital transformation. We believe that businesses need to innovate and keep up with the fast-paced modernisation of how businesses are transacted and how customers interact with them. However, in the midst of keeping up with innovations and new hype, many companies have reached a stagnant point where the conventional business processes is incompatible with the new systems. As a result, employees end up implementing mostly manual workarounds; time and effort is increased exponentially in achieving the same tasks with very little increase in productivity. At the same time, this could also cause a disparity between outputs and business objectives.

Digital transformation

Digital transformation is the integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers. The core of digital transformation however, involves a change in organisational mindset, a change in the way leadership thinks of and encourages innovation not just in technology but in the business processes, functions and objectives of the business as a cohesive unit. At the heart of digital transformation, the experience of the team, customers, partners and stakeholders must be considered and improved upon because business is made up of people, not just computers.

Business Technology

In today’s day and age, we do not need a reminder of the growing digitalisation of the world and the fact that businesses now more than ever, are playing catch-up when it comes to enterprise technology and systems. Systems and apps are used for everything we can think of, but many businesses still have a gap between aligning and integrating business processes with up-to-date systems and technology, we can help you bridge that gap.

Data optimisation

The data swamps in enterprise infrastructures grow exponentially year on year, data gets dropped in to holding pens of databases and storage mediums spread throughout the business and often gets dumped in to long term archives without being processed to really discover if it holds any value other than being a record of a working process.

Business Process Re-engineering

Business processes are typically chaotic especially when organic growths are achieved rather than strategic growths. We get it, from customer acquisition, quote to cash, procurement to cash, logistics, inventory management and many others, it is no wonder that business’ intentions for a clear and concise operational process gets lumped with the other forgotten missions and visions. Streamlining business operations is a heavy-duty battle, not only because it meant changing how the business operates but it also means changing mindset of the people involved in their current state to the mindset where change can be implemented to influence their future behaviours. Fear not, operational processes changes have been made for businesses great and small alike.

Customer Experience

 Your customer’s experience begins from the initial prospecting to acquisition plus the ongoing interactions after acquisition. How do your customers really feel when they interact with your team members? Many businesses assume that the absence of complaints is equivalent to a happy customer; truth is, many companies simply do not know what the experience of their customers is and are often befuddled by why their customers do not stay with them

Team engagement

We believe that communicating any changes to your employees is extremely important. Communications must be filtered down from the top because the continuous championing and adoption of new processes is up to the leadership team, however, the true marker of success is up to the team’s rate of adoption plus the benefits that it brings to the business.

Program Management

At Invicta, we know that it takes more than a simple plan to transform your business. Many companies make the mistake of treating digital transformation as a project and not a programme. As a result of the lack of proper programme management framework in place, there is no change whatsoever or worse, a complete programme flop